Returns & Exchanges

 

We are committed to providing quality plus size menswear products and big size garments.  We understand that when you purchase online, your plus size fashion product may not look, feel or fit as expected when you haven’t been able to see it or try it on first.  Or you may be buying mens clothing or something as a gift and you may be unsure of their size or taste.  In these instances, we are happy to exchange or refund your plus size fashion purchase.

Our conditions are simple:

  • The garments must be returned within 14 days of purchase.
  • The items must not be worn, altered or damaged or soiled.
  • All tickets and labels must be still be attached.
  • The original receipt or invoice must be provided as proof of purchase.
  • You are responsible for return courier costs.  We recommend you sure a reputable service with track and trace to ensure safe return of goods.
  • Please return items in the manner in which they were received.  If items are poorly packed or badly creased and are unable to be returned for immediate resale, we reserve the right to deduct cleaning or pressing costs from the refund amount, at a fee of $7.50 per garment.
If you can meet all conditions then we will be happy to exchange, credit or refund your garments.  If you wish to discuss any items you wish to return or exchange before doing so, please feel free contact us.

Please choose carefully as we are under no obligation to refund if you have simply changed your mind. 

All refunds will be made in the manner in which they were paid, ie if you paid by credit card the refund will be made to your credit card.  A confirmation email will be sent to confirm receipt of goods and the refund/exchange/credit has been processed.

Returning items to Big Man Clothing

Returns can be made directly to the Big Man Clothing shop or sent to:

Big Man Clothing Ltd
401 Great South Road
Otahuhu
Auckland 1062
New Zealand